>Dell Latitude. It's a good machine, but Dell support is the worst I've ever dealt with... I don't think I'll buy another Dell because of that. I broke down on the road (keyboard stopped working) and they wouldn't let me switch to priority report even though the machine was under a month old. I ended up travelling for over a month with an external keyboard...

FWIW, my experience has been the opposite with Dell. But I've always purchased the 3 year, on-site, next day service plan for laptops, since traveling with them is so much a problem.

Sorry to hear your experience sucked. I've owned...um 3 of their laptops and my next will be Dell, too, probably.