I have been tasked to develop a web interface to allow users here to submit requests to our Helpdesk.

Ideally we would like to be able to programmatically gather information residing on the users' machines regarding the user and the user's machine characteristics for inclusion in the request. This, of course, is difficult due to browser security issues.

Is anyone currently doing anything like this or does anyone know of a viable way(s) to accomplish this?

Thanks,
Bill