>>>I have been tasked to develop a web interface to allow users here to submit requests to our Helpdesk.
>>>
>>>Ideally we would like to be able to programmatically gather information residing on the users' machines regarding the user and the user's machine characteristics for inclusion in the request. This, of course, is difficult due to browser security issues.
>>>
>>>Is anyone currently doing anything like this or does anyone know of a viable way(s) to accomplish this?
>>>
>>>Thanks,
>>>Bill
>>
>>Do you have control of what browser they are using?
>>
>>Jeff
>
>Hi Jeff,
>
>Well, they can use Netscape, but we generally require IE4 or later. What do you have in mind?


Well I was thinking about that little program that comes with all the MS Office stuff. MS system info, I think. If you can count on that being there? You know the one where you do from Excel or Word help/about excel/System info. You can save all that to a file and then send it up.

Someone like Ed may have a much smooooother way than that but I think I would try this for lack of any other way that I know of.

HTH
Jeff