>Bill,
>
>>Ideally we would like to be able to programmatically gather information residing on the users' machines regarding the user and the user's machine characteristics for inclusion in the request. This, of course, is difficult due to browser security issues.
>
>What info, specifically, do you need to gather?

Hi Dave,

Good question. :-) Don't have all the details there yet. I'm looking more at the "how" than the "what" at this point. For sure, things like the user's network ID, machine characteristics like type, free disk space, etc. Generally the kind of data a tech would look at to help troubleshoot a problem.