Thanks for the response. This helps a lot. I'm not sure if they are on a network. We'll try renaming the file. The user is in another part of the conutry and we'll try to walk them through this.

We have hundereds of installations but only seen this problem at this location.

We use Wise7 to create the setup.exe. I see that Wise does include Ctl3d32.dll in our setup.exe but we haven't had any other reported problems of sending the wrong version of this file.

Thanks




>There are two versions of this file. One for NT and one for win95/98 (same name, different folders). It's used to give buttons, etc. a 3D appearance.
>
>Possibly another program installed on this persons computer is responsible. If it's a Novell network, I think this could be the cause.
>
>I would suggest backing the file up to a floppy and then delete it....or, rename it to something like ctl3d32.bak.
>
>Try rebooting the computer and running the program and see what happens.
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>If it is a Netware workstation, I'm not sure what the fix would be.
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>Are there other users in his organization running the same program without error?
>