>It is very easy to reproduce

But not reliably, so far as I know. What I'm learning is we need to provide them a code example and system specs of the machine to run the code on in order for the team to experience the problem. Maybe by getting this going like this we can start to get at that kind of information.

It's a rather hard rule, but I do understand it.

> and am amazed no one has reported this problem.

It's been reported, I'm fairly sure.