there is one exception - products :) I may be heading a team soon to create an off-the shelf product I believe we will rarely see any of our customers (except maybe the biggest ones (s)) Arnon > Reasons to see the customer: > > marketing, training, hand-holding, work that cannot be done off of their > site, gathering information for proposals or new applications, to name a > few. > > Reasons to see the home office: > > meetings (management, proposal, customer, project, team). > > If you're working as part of a small team, and the rest of the team is > working at the office, then I find it helpful to be working alongside of > them. That way I feel that I'm part of the team, instead of working on > an island. > > It also looks kinda weird if the project team is having a meeting with > the customer, and there are three speaker-phones on the table, simply > because some members of the project team didn't show up. > > I'm not saying that the visits to the customers site or the office have > to be frequent, just that they do have to happen in most cases. With > the exception of one project in the past 10 years, I/we have had to > visit the customer regularly. > > /Paul >