I recently switched to VUE after using Sylvan for years. The main reason for switching was that Sylvan lost my VFP beta scores. So far VUE has been pleasant.

- online access allows me to choose my own password (Sylvan doesn't)
- the was a quality assurance survey done after registering my first exam with VUE
- the telephone operators are professional and polite
- the exam room had 19' monitors with comfortable chairs
- there was a follow-up email thanking me for taking a test and asking for feedback on the exam environment

Have I just been lucky or is this typical?