>I've spend about 14 hour per day in front of a computer and users calling at 9 PM don't bother me. I go or I coordinate them by the phone.
>
>In this case, the user (a woman), has changed display resolution, from 800x600 to 640x480, and at first double click on My Documents, half of window was out of screen. (Top half). Now, please, put yourself in my place: the lady doesn't know how to manipulate a window with the keyboard, doesn't know how to go in Control Panel, and the little monitor icon from Systray is gone. I don't know where and how: the lady says: "Noooo! I didn't clicked anywhere! The computer is a stupid!"
>
>If you were me, what did you do?

There is another option as well. Right-click on the taskbar and cascade or tile the windows. Then you can get to the title bars.