>>If I were the Customer, I would also expect that the Firm name appear in the reports. But this is fixed price quote & we do what is mentioned & agreed in the quote.
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>And if you were the customer, how would you react to the programmer's demand to pay for his mistake?
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>>I do not agree that since its just 20 reports it should be done for free. We follow the principle that if something has to be charged, even if it takes just 1 hour, then we should charge for it. In some cases to promote our product, we give the s/w free. These are the small things that add up to profit in the end.
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>Better to spend the short amount of time to fix the problem at no charge and keep the customer. Attempting to charge for something like this might become VERY expensive if the customer is offended.

Thanks for all the replies that I have received. We will not charge the customer for it

Rakesh