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Word / Office installation problem
Message
From
08/11/2000 09:53:35
David Fluker
NGIT - Centers For Disease Control
Decatur, Georgia, United States
 
General information
Forum:
Microsoft Office
Category:
Troubleshooting
Miscellaneous
Thread ID:
00437258
Message ID:
00439230
Views:
25
Yes, but it didn't help.
Thanks,


>Did you try to remove the Office Directory manualy after uninstalling office?
>
>
>
>>I've run into a problem installing Office that has me stumped.
>>
>>1. We have a new computer that came with Win 98 and a Word 2000 CD.
>>2. Partway into the Word 2000 installation, the CD could not be read and the installation failed.
>>3. Word 2000 was removed using Add/Remove Programs. It says it is gone.
>>4. Word 97 and Excel 97 were installed from our Office 97 Business Pack CD. It reports succesful installation.
>>5. Excel runs fine, but when we try to run Word, it displays an error message telling us Word must be completely installed to run.
>>
>>
>>We have:
>> - uninstalled and reinstalled Office 97.
>> - Checked the Windows 98 system files for leftovers from setup routines
>> - Searched for and removed references to Word and winword from the registry.
>>
>>Any suggestions will be appreciated!
David.
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