I've been tossed a support problem for an application that I've not been brought up to speed on in the six weeks I've been with my new employer. And I have little experience with Crystal, too. This is a shrink-wrapped app, for which we've had hundreds of CDs professionally duplicated (therefore there shouldn't be differences in install files), and it's been distributed to 110 users.

ONE USER has a problem, in that when he attempts to print reports, he gets the message that the three Fox2-style DBFs cannot be found, as in: Seagate Crystal Reports Database error: Error opening file/File could not be found. The files are definitely there (in the exact same place as they are on the other machine that works).

It works just fine on the machine next to his (and none of the other 108 users have complained, and I can't duplicate it). He's only got one install of the Crystal DLLs, and the machine seems to be configured identically to the machine next to his that works (installed from the same CD even). Both machines are running Win 95 version 4.00.950b, with 64 MB RAM, VM set to auto, on P2-350 processors.

Anyone have any insight as to why it works fine on 109 machines, and NOT ON ONE???? ARRRGGGGHHH!!

THANKS in advance,

- della