Thanks Tom,

We are surely looking elsewhere! I suspect we will find a nice comfortable Help Desk system hopefully in VFP.


>Glenn;
>
>Having created several programs for “Help Desk”, I have never had a client complain of the fact that VFP was used. I am sure you will not get this company to use VFP as a data source for reasons already expressed by Al Doman. The company you contacted probably is following the Microsoft line and is not aware of the existence of VFP.
>
>If you go with Access, depending upon how many records and users you have, you can have serious problems. Then we have backends like SQL Server, etc. – now you are talking about a large investment. Depending upon your budget and need you have a job ahead of you finding the right product mix.
>
>By the way, in December of 1993, I was offered a position with a company that sold a “Help Desk” program. It was done in dataFlex, and I wanted to learn more about this “industry”. I took a trip to the San Jose Technical Library and found at that time there were 251 companies listed who sold “Help Desk” programs. I would suggest you “look around” a bit and see if there is a product that better suits your needs.
>
>Tom