Jerry:

> By the way, our experience with MS support, after we've searched the knowledge base and they get our credit card info, can be summed up in two words: "reboot" or "reinstall". Duh!

Our Help has a third solution: defrag! Since each offered "solution" increases the time wasted by the user, users are afraid to call back after defragmenting their 14GB HD... Several managers are convinced that defrag is a powerful solution because they assume the users don't call back because it resolved their problems.

Pointy-haired bosses are everywhere.

Daniel