I'm a hundred percent behind message boards. Afterall were on one now. Your user group will need to be internet or user group literate otherwise they probably won't use it.

You might get into political problems if your boss doesn't want anyone to be able to count how many errors you have. This can be a problem in really big organizations (e.g. the US Department of Defense) with competing software products that do much the same thing.

>Thanks for your reply!
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>What do you think about the inpact that implementing a message board could have, where users could post their questionings (not asks for help), share solutions with other users, search a base of common questions etc?
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>Would that be part of the solution or a new variable in the problem equation?
>
>Fernando