>Remember the original question was about hardware & software: is your help desk doing all maintenance for 2000 windows PCS? That, in of itself, would require a significant help desk even if they were only running solitaire on their computers!

Hey Jamie, ever thought of all these guys buying new hardware incl. new OS and try your app on it ? They even buy stuff with ME on it, and there you go. Pfff hard labour, and for us this isn't really paid for (while it should); the hardware guy of course doesn't know the solution to a Too many files problem. Can he help it ? can the user really help it ? Well ...