>Back to start. I really meant a message board. Why? It has some more added structure and rules you can state. Please, check (if you haven't yet) West Wind's Message Board (http://www.west-wind.com/wwthreads/) and you will understand what I mean. How to get that software (if you like it)? Just purchase West-Wind's WebConnection (US$399), and all the source code of the message board app (wwThreads) come along for free, among other goods. You can use it (one copy of WC yelds one copy of wwThreads per web server), modify it, enhance it etc.
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>Of course a wiki has its own place in the collaboration tools arena. But here we're discussing some narrower subject as a tool to help the help desk guys, and it seems to me that a somewhat more simple and focused app, like a message board, should fit better.

Thanks very much Fernando;
Just looked at WC and for starters it looks fresh. The $ is worth the try since I'm really thinking of any best way to set this up.
Somehow there may be a combination thinking of the hyperlink stuff. I mean, putting a longthreaded explanation under a link is IMO a very good way to explain / express solutions, making it readable for both the beginner and the experienced. A sort of refactor the message board messages to hyperlinks on a wiki-like (the latter updated internally only) ?

Best regards,