>I believe it. Just like I said in another thread a few days ago. There are some things you just can't defend against [code defensively for]. One of which is a stupid user or customer who will not follow instructions. I sent out a 7-page ILLUSTRATED step-by-step set of instructions on unzipping 2 self-extracting files I provided on an accompanying CD and the customer still screwed it up. The default unzip folder was already set for them as well.

Mark;

When it comes to human “ingenuity” anything is possible. What is it the ability to follow instructions, or fear of computers that is the problem? A system created back in the early 1980’s was nearing delivery to the customer. The instruction manual was almost completed when I got to the point about “Insert floppy disk number 1 into the disk drive” Suddenly I realized there were 16 different ways to do this. Don’t worry – the client only figured out 8 of the 16!

Tom