>I am trying to get MS KB Q162412 which discusses the "Invalid Seek Offset" problem with other software such as Symantec's PCAnywhere. I have a client with this problem on one computer out of about 25.
>
>On (or before) Oct. 4, the KB site has disappeared, replaced with a new Technical Support site.
>
>1) You cannot get there with Netscape
>
>2) If you use IE 3.0 you can register and search, but I can't read or download the resulting articles. The error message says there is a JavaScript problem (yes, I have all my Java enabled).
>
>3) Tried to download IE 4, but after the first setup,exe I got a network busy signal for over an hour.
>
>SO--- If anyone has a copy of the KB Q162412, could you please e-mail it to me or fax it to me (650-573-8613, San Francisco, California, US), or let me know where I can see a copy. Or even call me collect and READ it to me!
>
>PLEASE!!!!!
>
>I'd also like to hear if anyone else is able to get KB information.
>
>TIA,
>Barbara

Hi Barbara,
Looks like you got the article from Christian.

Shortly after the change at MS, I was having the same problem with Netscape. I had also just purchased a new PC. Since I didn't know what the problem was, I downloaded a copy of Netscape 4.0, and it works fine on the MS site.

HTH