Are we talking consumers in general, or kids/teens/young adults? I know I sure care a lot more about how well the software works and what features it has than how pretty it is. Am I getting old? :)

Michelle

>Not really, whatever has the neatest web page, the coolest "skins", or what your friends use. Thats the sort of thing comsumers use when choosing software like Media PLayers, IM, ect.