>Think I will speculate also.
>1. SQA did not do their job. I do not know if a SQA team is used for this purpose by Microsoft.
>2. A test plan is used by some companies to test software to specific requirements. This requirement may not have been defined.
>

Yes, there's a QA team involved. That's where Mike Stewart and John Koziol work, among others.

Beta testers, of course, get the product in use in a much wider variety of configurations, doing a much wider variety of things (including all kinds of stuff that the Test team would never think of ).

Tamar