Well, _some_ of it is true, if you're referring to this:

http://www.snopes.com/humor/business/wordperf.htm

Michelle (The UL police) :)

>There's a similar (and true) story along the same lines where the support person told the user to place the computer back in the box and return it to the place of purchase. The user then asked if the problem was serious. The response was that it was. When the user asked then what the problem was, they were told that they were too stupid to own a computer. (This has been cleaned up, BTW< g >).