>>>Len;
>>>
>>>A user had a problem and I was on the phone with him.
>>>
>>>Is the computer pluged in? Yes.
>>>Is it turned on? Yes.
>>>Is there anything else using the same AC outlet? Yes - my lamp.
>>>Does it work? No.
>>>Call maintenance to reset the breaker.
>>>
>>>Now if I was a salesman - I would have suggested buying a new computer first! Problem solving techniques differ depending upon your interest.
>>>
>>Tom,
>>
>>There's a similar (and true) story along the same lines where the support person told the user to place the computer back in the box and return it to the place of purchase. The user then asked if the problem was serious. The response was that it was. When the user asked then what the problem was, they were told that they were too stupid to own a computer. (This has been cleaned up, BTW< g >).
>
>Hi George,
>
>On a similar vein, in the days of 5.25" floppy disks.
>Support on the phone to the customer;
>
>Supp: "Please pick up the floppy disk"
>Cust: "OK, I've done that"
>Supp: "The label side should be up, and closest to you"
>Cust: "OK, I've done that"
>Supp: "Please insert the floppy into the drive"
>Cust: "OK, I've done that"
>Supp: "Now please close the door"
>
> (Support hears the click-clack of stilettos on a hard floor, a door shutting, the click-clack of stilettos on a hard floor, the phone's picked up)
>
>Cust: "OK, I've done that"


< g > I think I've heard it, but it brought me a < bg >.:-)