>SNIP
>>>And what about all the years (still on-going) that I did register my purchase with MS, only to have it actually ignored by MS for anything but marketing purposes??? Once I've registered I'd have thought I'd get some benefit, like being recognized as a legitimate owner when I made a call. But no, there is all kind of repetition involved.
>>
>>That's because it's handled by different companies. The registration cards don't actually go to MS. The support call may or may not be handled by MS employees.
>
>I think you totally missed my point, Craig, not to mention that the fact you give is no legitimate excuse for it anyway.
>My point is that, for years I have been sending in registration cards to MS (more recently registering online), and it really was all for nothing. There was absolutely no benefit in it for me at all, though they led me to believe that there was.


I totally understood your post. Microsoft contracts with outside companies to do things such as order management, mail list management, etc. There is no connection between these companies and no connectivity with MS.