I understand. I recently spent 3 hours on the phone trying to get a refund for McAfee Virus Scan that I had downloaded. I got so tired of going through menus, voice mail, and hold messages that I finally asked to be connected to the CEOs office.

"I'm sorry. He's asked that we not send calls there".

Where the hell am I supposed to complain to?????

Bottom line, I finally did get my refund, but I will never be a McAfee customer again nor will I recommend their products.



>SNIP
>>
>>Why don't you complain to MS Canada?
>
>Craig,
>
>Minutes after replying to this yesterday I called MS Canada at their general number.
>
>They gave me another number to call and told me how to ask my question to get the best response (in other words, they were most helpful).
>
>I called that number and after less than a minute waiting I talked to someone who listened and then told me they would transfer my call to Mr. Xxxxx who handles these matters.
>
>That line picked up promptly with a message stating the date (same day) and advising to leave a message because he was on the phone or away from his desk.
>I left a detailed message along with my name and number.
>
>3+ hours later I called again, was put through to the same person (asked for him this time) and got the same voice message. Left another message.
>
>Here it is, 1100hr the next day, and still not a word from this person!
>
>Do you wonder why my instinct was to NOT call!?!?!?!
>
>Patience - the primary requirement of people dealing with MS Canada.