>But, from http://www.epic.org/privacy/consumer/MS_complaint.pdf , page 9 reading
>paragraphs 47 to 51 reveals another certainty: While Microsoft claims product registration is voluntary, users cannot receive support services for products without registering for Microsoft Passport and completing a profile.

That document is riddled with statements that I can only assume were created from thin air. For instance, nowhere in any internal Microsoft Product Services and Support procedures document can I find information that states customers must have a Microsoft Passport in order to make a support call.

Just because it's on the Internet doesn't mean it's true.