>I took a different route to Compaq e-mail support this morn. I actually found an e-mail form that allowed me to successfully send my problem to them. Now I will wait and see what happens. I seems kinda dumb that they have two forms, almost identical, but slightly different at different website addresses that do the same thing and are for the same purpose (to contact tech support). The webmaster needs to fix that almost dupe page problem among others.
>
>Well, thanks for your help. This has been an adventure and ate up a few hours of my time. If you don't hear any more on this topic you will know that I succeeded in my quest for a COA number.
>
>Take care.

Glad to hear you found the 'correct' page to submit your problem. I thought the link I gave you was the correct one, but...