>>That's stupid, IMO, and frustrating, of course. Why do they bother to gather your email? And what would be so hard about automating an email notice whenever schedule changes?
>
>Really customer focused, eh?

Well, for the most part I like Expedia fine. And the live person I talked to rearranged my second return leg to get me home earlier (they'd changed the first leg by two hours but didn't bother to change the second). So, that was nice.

I just don't get the email notification thing. Seems like a brain fart to me. Does anybody here know anybody at Expedia? Maybe we could offer to write an Outlook smart tag facility for them. *g*