Yup. I know how to trouble shoot my cable modem problems better than their customer nonsupport does. I've been through it all. For the first year, I had terrible connection problems. I kept calling and they kept scheduling a technician to come and visit. Ten minutes later, everything would be working. The good thing was they kept giving me a credit on my account. In the first 12 months of service I probably only paid for 4 or 5 months. Things were so bad that I had a direct line to the local head technician. They finally replaced the cable modem itself (which I had asked them to do several months earlier) and the problems were gone. I now get connection problems, but they are rare.


>Craig;
>
>Fremont, California (where I work) received AT&T@Home several years ago. Sunnyvale (where I live) got it a few months ago. Once I called customer support when I could not get a connection - that was a waste of time. In reality we have no service. My wife wants me to get a second account for her and the instructions say, "you are on your own"! I am sure they will charge you regardless of if your account(s) work or not! :)
>
>Something I learned when I loose connection (about 1-3 times a week and sometimes all is O.K. for two or more weeks):
>1. Disconnect the cable modem from the power source.
>2. Wait 30 seconds.
>3. Connect the cable modem to the power source.
>4. Turn on the modem.
>
>This will reset your connection at the central office. All the modem lights will flash and you will think it is christmas (sort of).
>
>Tom
>