I guess their service area is larger than I thought. My mother is located in Grand Junction, CO and has the same problem. 2 days to 2 weeks downtime they think. The funny/frustrating part is that I have cablemodem here in NC with TimeWarner Cable and Road Runner and we had just started using our webcams the day before!
Tracy
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"When the debate is lost, slander becomes the tool of the loser." - Socrates
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"De omnibus dubitandum"