>>I just sent a message and, within seconds, I got notification beside the "Agent" icon. When I clicked on it the message that I had just sent showed in the list displayed.
>>
>>Sadly, being webically-challenged, I don't even know what an "agent" is, let alone how to use it.
>>
>>So my question is: what's going on here?
>
>BTW, when you click on the Agent button, what does it give? Because, I use the simulator and obtained no result. Are we talking about the Agent button which is between the Replies and Private icons?

I have removed the message. Might that be why you get nothing? Yes, that is the icon.

I am going to write another reply to that thread (Vaccinations) and will advise what happens after I send it.