>Does MS even offer free support for anything (not that I blame you for charging for it - makes sense to me)?

Sure, online mainly. The support issue is only a small factor in the overall decision making on this, while getting people to upgrade to VFP 7.0 in order to use this VFP 7.0 technology/component is the major factor. You might say we are charging for it, but really it is free with VFP 7.0. Plus, VFP 7.0 is very inexpensive compared to other developer tools and database systems on the marketing.