Craig,

So? They are contracted by MS, and they represent MS. The frustration is still valid.

As an aside, I had no problem ordering it online. I received it a couple of days ago and can't wait to dive in. I believe you have a C# book (or more) you have been reading. Is there one you care to recommend (or recommend against *grin*)?

I was considering getting a C# book by O'Reilly (sp?).

>You were not talking to an MS employee. The lady works for a telemarketing company.
>
>>A tale of woe. I want to order the Visual Studio.net Beta 2 CD. It is available from the Microsoft Store on line. However, when I attempt to order it the web site generates an error. Undoubtedly this is because the only charge for this item is for shipping and handling. Wise man that I am, I decided to call Microsoft and order it direct. I dialed 800-426-9400 and eventually talked to a human who told me to call 800-360-7561 whose human told me to dial 800-642-7676. The very nice lady there told me to call 888-218-5617 from which I was referred to 800-621-7930. This as it turns out is the nuber for the Microsoft store. The lady here described to me how to order this item online at the Microsoft Store web site. I patiently explained to her that I had in fact tried to do this for 2 days and the site did not work for this particular item and would she please inform them that their web site did not work. As a small favor to me would she please enter my order for this item. She would have
>>nothing to do with that and wanted me to email the Microsoft store my bug report and order request. Finally losing my temper, I hung up. How did these people ever become dominant in the computer industry?