Steve;

I worked at a company that bought Crystal Reports. It said on the box "for VFP". Well, I could not get it to work so I called tech support. It took me several hours to figure out how to get it to work. The instructions were of no value.

Two weeks after I called Crystal Reports tech suport, they returned my call. They said they had no idea how to make the product work with VFP, but I could take a four day course (~$2000) in San Francisco. I then explained I had solved the problem, thanked them for returning my call and said good-bye.

I am not impressed with anyones tech support. Documentation for most products (hardware and software) is a joke. Solving problems every time you purchase a new product has become a way of life. Whatever happened to that term, "Plug and Play"?

When I was a Metrology engineer I had to know more than the person who designed and created a piece of complex test and measurement equipment. I guess this industry is not too much different in some respects. I just wish that marketing, engineering and customer support would get together and be honest to the customers! :)

One of the things I am giving up for Lent is unsatisfactory customer service experiences. I will insist that customer service entities solve problems in a timely and professional manner. :)

Tom