>Hi Michael,
>
>>Anybody have any suggestions as to what might be causing such widely disparate results?
>
>Which format is VSS using? Have you upgraded to the VSS6 database format? You get this option when you install VSS, but might have choosen not to, because this prevents VSS5 clients from getting at the database. You can update to the latest version with DDUPD.EXE.
>
>Have you run FileMon and RegMon from SysInternals to see what VSS is doing during this 20 minutes?
>
>Have you run ANALYZE.EXE lately?
>
>Christof

I have run Analyze.exe; it indicated no errors. I'm not familiar with FileMon and RegMon; what are they?

Mike