We are having a problem with an outside firm that is creating some art work for us. They are using MACs to create this Jpeg image. But everytime they email the file to us, we can't bring the file up. And, if they send it to us on a Zip drive, our PC can't even view the contents of the zip disk.

They keep telling us it's our problem and that our PCs should be able to read the file.

We don't have any MACs here. And this firm doesn't have any PCs.

When creating a file on a MAC, such as a Jpeg, does that file need to be converted to a PC format?

Thanks for your advice.

Jerryt