>>>That sounds familiar. Do you have any printers actually installed this machine?
>>
>>Yes I do. I actually have tried it with several machines. Only charts have a problem. It's a bit disconcerting especially since it must not be something others run into commonly since crystal decisions doesn't have it on their web site.
>
> I definitely ran into this before, I just can remember what I did to fix it :-( I >think< I might have switched to the full version of InstallShield and used the Merge Module for CR instead. But, I just don't remember, sorry. Maybe someone else can be of more help.

Did the merge module come with Crystal or Install Shield?

We have InstallShield 5.5 and I am not sure it has what we need included. The charts work if I install the full Crystal Reports, just not if I install the files they say to.