>This should actually be sent to Joe. Joe, I think it would be a good idea to change the system so that these duplicate claims cannot be entered. I don't really know your situation, but part of the system I work on is a claims entry/adjudication system. We catch duplicate claims when they are entered.
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>Joe

Joe K: Luckily we can check the names of anyone on the thread in addition to the person we are actually writing to!

You made a good point about upgrading the system to PREVENT these problems, but Joe M still has to cope with the present bad data :-((

Barbara