Please, thank everyone for their help!
Here is an intro:
The business has a client services operation in Bristol and a courier division in Kingsport. All calls are directed to client services. When a customer calls client services for a courier pickup, the operator needs to notify the dispatcher, who in turn, selects a courier and notifies them to make the pickup.
The problem is to automate the process so that the operator doesn't have to call the dispatcher and so the dispatcher doesn't have to call the courier.

Here is the proposed solution:
The operator logs a new pickup record in the database and the dispatcher at the courier division is paged automatically. The dispatcher has an app running on his/her machine that allows them to acknowledge the new pickup (another words, a flag is set on the new pickup record which verifies that the dispatcher has received notification of the new pickup).
Now, one of the forms that runs in the background on the client service app queries the database for any new pickup records where the flag has not been set by the dispatcher. If it finds one, the form will become visible and the new pickup record will be listed in a datagrid on the form. Now the client service operator is aware that the dispatcher has not acknowledged the new pickup and the operator can call to find out what the hold up is.
The other background form works the same way. The only difference is, it is checking to see if the dispatcher has been notifid by the courier that he/she has a new pickup. If not, this form will become visible on the client service app to notify the operator that the courier does not know about the new pickup.

Clear as mud! My explanations are horrible, but I hope you get the point. If you have any more questions, I will be happy to answer them. Hope this helps. Thanks again and have a great day.