>As announced today on the main page:
>
>The Universal Thread is pleased to announce the release of the Universal Thread Hotline. This higher level of support offers Universal Thread members the ability to benefit of an additional medium of support. This allows someone to get support either by phone or by instant messaging from a technical support representative. Get around the clock immediate assistance offered in several languages such as English and Portuguese.
>
>http://www.universalthreadhotline.com

I was kinda sceptical at first on how this would work until I read through the info. Now it just looks like you need some staff from the eastern hemisphere to help cover those time zones. Good luck in this endeavor. :)