Tom,

Since this is trending to solutions, I'll add some:

1) A simple pre-entry list of 'questions' (with only choice-styled replies) that could then be used to search the database and present a list of POSSIBLE duplicates.

2) A search facility similar to what exists for the forums area, again presenting a list for review.

3) A post-entry processing to discern/present possible duplicates BEFORE adding the new entry. The enterer could then have the option to add a comment to the existing entry or making it a new entry.

I agree that an ADMINISTRATOR is the best way to go. I would even volunteer to do it for x months IF THERE WAS A BETTER WAY TO 'SCAN' EXISTING ENTRIES to help me do that.

cheers


>Jim;
>
>You could have a combo box with a list of pre defined categories. However in the real world that does not work. There are people who will choose a different category for the same request. I have had this experience and no amount of training will resolve it. In our case on the UT there is no training.
>
>What is needed is an administrator. This person will be responsible for all entries. Even that is not a good solution presuming manpower was available. People make mistakes and may misinterpret what two similar but yet different requests intend.
>
>There is no solution that will work 100% or make everyone happy. Just try to hit 51% or better and you will have accomplished something positive in life. :)
>
>
>Tom