John,
>We are using WC for most anything we do online, but I want to add another wrinkle. I'd like to have an icon for people to be able to use instant messaging right to our Fugitive Warrants Bureau. I want Yahoo, Microsoft and AOL users to be able to communicate. Anyone got any ideas about how I could make this happen?
Check out Ed Leafe's new site
http://opentech.leafe.com/, as people enter various contact ids clickable icons come up for all of these messenger services.