BRAVO!!!

We all need to remember that THE CUSTOMER IS (still) KING despite the best efforts of companies to change that axiom.




>Hi Garrett,
>
>>Another UTer with whom I've been working recently did exactly that: upgraded to ISX 4 to get around the LE's problems. He seems happy with the results.
>
>While what your friend has done might be a perfectly acceptable response, it seems to me that rewarding a company who first punishes you with unacceptable product then ignores your tech support needs (and refuses to even create a Visual FoxPro specific thread on its user discussion board) is a waste of the greatest bit of power a software customer has. That of walking away.
>
>Here's what I did:
>
> 1) I wrote InstallShield an eMail detailing my problems with their product and tech support.
>
> 2) I sent them a copy of my receipt after purchasing another product.
>
>Case closed.
>
>Hugh
>
>>>Thanks for starting a most interesting and timely thread. I've
>>>found ISX-LE frustrating, convoluted, error-prone and poorly documented.
>>>In fact, the title of your thread summarizes it nicely, thank you.
>>>Thinking this must be MY problem, I was about ready to upgrade to
>>>ISX 4 in hopes that the full product might actually be usable.
>>
>>Another UTer with whom I've been working recently did exactly that: upgraded to ISX 4 to get around the LE's problems. He seems happy with the results.