Hey Folks,
Garrett Fitzgerald wrote this KB article a little over a year ago, describing how we like to see bugs. You might like to consider this as FYI for your users reporting your application's bugs to you as well - although we all know none of you guys ever write imperfect code :-)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q310179
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John Koziol, ex-MVP, ex-MS, ex-FoxTeam. Just call me "X"
"When the going gets weird, the weird turn pro" - Hunter Thompson (Gonzo) RIP 2/19/05