Non-billable time = any time spent on behalf of a client, or for the business itself, that we can't or don't charge for. That includes working on bills, maintaining the code of the billing system itself, writing tools that we'll use across multiple clients or that are for internal usage only, researching on the UT or MSDN -- whatever.

It's important to us to know how much time is spent toward the business, and what percentage of that time is actually billable. IMHO, this is a critical part of deciding billing rates, staffing levels, and the entire direction of the company. Most legal firms have similar concerns to consulting firms in this area -- hence the software choice.

It also helps that we happen to know that industry reasonably well (bg)...


>Hi Evan
>
>Thanks for the reply. When you talk about non billable time... are you talking about time spent working on bills and stuff like that?