>>Non-billable time = any time spent on behalf of a client, or for the business itself, that we can't or don't charge for. That includes working on bills, maintaining the code of the billing system itself, writing tools that we'll use across multiple clients or that are for internal usage only, researching on the UT or MSDN -- whatever.
>>
>>It's important to us to know how much time is spent toward the business, and what percentage of that time is actually billable. IMHO, this is a critical part of deciding billing rates, staffing levels, and the entire direction of the company. Most legal firms have similar concerns to consulting firms in this area -- hence the software choice.
>
>I think you'll find that most lawyers will bill you for the time it takes (someone in their office) to bill you. Talk about recursive! ;)

Some do, some don't. I prefer dealing with the ones that don't (g)...