>>Hold on Jim...
>>
>>While I can understand your feelings, Microsoft outsources all this stuff to a third party. It could be their fault and not MS.
>
>If they outsource this, MS still have a certain amount of responsibility in controlling the quality. If the outsourced company doesn't conform to certain standards, they can simply switch to another company.

Yes, I agree with you. I'm just pointing out that MS may have given the correct information to the shipper and they screwed up.