I simplified things a bit, but the shareholders always come first. Customers are a close second. Employees are a distant third.

>Hi Craig:
>
>OK, I'll bite <s>.
>
>Isn't this conclusion a tad off base? You can't really keep shareholders happy without keeping customers happy. This goes for any business. If the customer takes his/her business elsewhere, then the shareholders will be up in arms. Its the customer who pays the money that filters back to the shareholders - period.