>Yes we do exactly this. After a few useless comunications we begin to talk and report our observetions for bugs to members of VFP team.
>
>You can report to your bosses that their support division is guilty for breaking contacts with proffesional developers, who reports for bugs, trying to improve their lovely product.

This is incorrect. Submitting an issue on the Microsoft support web site is the best and main way of getting it added to our database for review. If the VFP team receives issues directly, we almost always direct people to the Microsoft support web site.