Franco:

Maybe if you tell us what you are trying to do with the viewer. I have Craig's book and have also subclassed the viewer. I have not experienced any of the problems that you have described.

For instance if you are looking for the total numbe of pages in a report, that will be in the PrintingStatus object.

Using the following from the VFP command window:
oCRw = CREATEOBJECT("CrystalRuntime.Application")
oRPT = oCrw.OpenReport("The fully qualified path\YourReportName.rpt")
loPrintingStatus = orpt.PrintingStatus()

Now you can interogate the items of the PrintingStatus object. If you have VFP-Intellisense on then you will see objects & methods available to the viewer, RDC etc.

? loPrintingStatus.NumberofPages
? loPrintingStatus.NumberofRecordsSelected

Then if you want to use this information to present to the user the Print dialogbox with some of the information already filled in you could do:

nStartPage = 1
nEndPage = loPrintingStatus.NumberofPages
oRPT.PrintOut(,2,,nStartPage,nEndPage)

Do not know if this helps you any, but, again if you can tell us waht you are attempting to do, I am sure someone can help.

Regards
Haydn